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Current job openings, by region:
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Service Technician Coordinator - Long Island, NY
posted: November 13, 2006
Location: Long Island, NY
Title: Service Technician Coordinator
Job Description:
We are looking to fill a position immediately for a mail equipment service tech service tech that can coordinate/supervise 2 or 3 service techs for one of our clients. They have to have experience servicing and maintaining mailing equipment, specifically Folders/Inserters, in a lead technician type of role. The types of equipment the ideal candidate would have experience working on would ideally come from Bowe Bell + Howell, Pitney Bowes, Buhrs, Kern, Mailcrafter, Intelmail, Neopost, Hasler, Francotyp Postalia.
This is an onsite opportunity with a very stable company. There are excellent benefits and plenty of growth opportunity for the qualified individual.
Please respond to all inquiries by email or telephone to the following individual:
Perry Campbell
Campbell Burke Group
1420 Cypress Creek Road
Suite 200-128
Cedar Park, TX 78613
512-401-9863 dir.
877-451-9863 toll free
512-628-3228 e-fax
512-771-7600 mobile
Perry@CampbellBurke.com
www.CampbellBurke.com
Coordinator, Mail Processing Center- New York, NY
posted: September 8, 2006
POSITION OVERVIEW: The Coordinator is responsible for consistent and timely services throughout SVA’s twelve plus (12+) campus locations. This position interacts with various populations, including: all SVA staff, management personnel at the U.S. Postal Service (USPS) and providers of courier and overnight services.
RESPONSIBILITIES:
•Responsible for managing all phases of daily services and resources, including supervising four (4) Mail Processing Clerks and an Assistant Coordinator.
•Schedule the pick up and delivery of mail to/from the USPS.
•Schedule staff to sort, prepare and deliver interoffice, FAX and USPS mail to all SVA departments.
•Evaluate needs for special project mailings and outline project plans for review by the Manager of Office Services & Mail Processing
•Work directly with Manager of Office Services & Mail Processing in developing annual performance appraisals for Mail Processing staff.
•Work directly with Purchasing and requesting departments to coordinate mailing projects with outside mailing houses.
•Prepare department reports, including time sheets, weekly catalog reports and others, as required.
•Monitor market changes (i.e. changes in rates and policies at the USPS and those of other service providers; initiate reports and analysis as required.
•Monitor all SVA postage and fee accounts, ensure sufficient postage levels exist in accounts to cover regular and special mailings; initiate check requests for timely payment of fees to the USPS; maintain daily and monthly reports on opening and closing meter readings.
•Apply experience and knowledge of mailroom equipment to assure consistent operation of equipment and timely maintenance and repair to avoid downtime.
•Manage service performance by vendors and collaborate with Purchasing for support, as required.
•Initiate availability during holiday periods to support mail schedules or other service needs.
QUALIFICATIONS:
•Excellent organizational, oral and written communication skills.
•Information management, analysis, and general administration experience preferred.
•Knowledge of current US postal regulations and rates (including, but not limited to First Class Presort, Standard, Non-Profit and Periodical mailings, Business Reply and ISAL/International services.
•Strong computer literacy; proficient in Microsoft Office and FileMaker.
•Demonstrated track record of strong supervisory skills with a minimum of five (5) years experience in a similar environment supervising no less than 4 employees (academic setting preferred).
•Pro-active and ability to work with minimal supervision in the performance and completion of all phases of work is required.
•Minimum education: High School diploma or equivalent. College degree preferred.
•Membership in a key professional mail service organization preferred.
Please send resumes to jongay@sva.edu
Regional Operations Manager - Phoenix, AZ
posted: September 2, 2006
Summary:
The Regional Assistant Operations Manager position is a position for any employee or successful applicant who has significant supervisory/management experience and is interested in a “fast-track” to the Operations Manager position. Individuals interested in this position must be able to travel primarily within a PSI Region, but may be requested to travel to any other PSI location up to 60% of the time. The job also requires the ability to relocate to an Operating Center within the Region when positions become available.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
Completes required USPS and internal reports, job costing reports and application of all USPS postal regulations. Assures clear and concise communication of pertinent information between shifts in assigned location.
Demonstrates high level of knowledge of the MPTQM program. Assures quality of all mail received from receipt of the mail, through processing and final presentation of the mail to the USPS, and understands how the various facets of our operation are affected by this program.
Organizes the mail flow on the production floor by assigning workers and assessing volumes and type of mail based on current staffing levels. Responsible for volume planning to assure adequate resources are available to accommodate customers’ mail flow.
Follows-up to assure mail processing proceeds at the pace needed to meet postal dead lines.
Provides guidance and input as needed in regard to transportation and logistics including PSI van routes, courier communications and routes, Mack truck routes and any cost tracking associated with transportation and drop-shipping of mail.
Sets up windows on the various machines using ECA & Winsort software. Develops high level of proficiency in ProLink. Prepares reports as directed.
Oversees the quality function throughout the production area. Assures quality of all mail received from receipt of the mail, through processing and final presentation of the mail to the USPS. Assures MPTQM processes and procedures are followed at all times.
Reads and interprets general business periodicals and USPS postal regulations and understand the effects of changes on PSI business/operations. Gains and articulates in depth knowledgeable of USPS rules and regulations for pre-sort mail practices.
Upon request, attends sales calls to answer operations questions and communicates with customers in regard to volume planning.
Offers suggestions regarding increasing efficiency of use of equipment.
Maintains strong USPS relationships at local levels and builds strong communication channels to facilitate business needs.
In conjunction with the Director of Operations and/or Operations Manager, insures maximization of productivity through timely and efficient workflow of the mail.
Responsible for supervising the production flow and workers on designated shift. Carries out supervisory responsibilities in accordance with company policies and applicable laws. Reviews time clock hours of production workers to assure accuracy. Interprets company policies to production staff as needed and upholds safety regulations and practices.
Offers suggestions for improved working conditions and has ability to motivate employees.
Knowledge, Skills and Abilities:
· Associates Degree.
· Minimum of 5 years of supervisory/managerial experience in a production environment demonstrating knowledge of all phases of management, along with leadership skills and initiative.
· Demonstrated ability to use basic analytical, mechanical and problem solving skills in response to varied day-to-day production activities. Ability to multi-tasks an address a variety of issues simultaneously.
· Ability to effectively present information and respond to questions from groups of managers, customers and employees.
· Ability to apply common sense understanding to carry out instructions furnished orally or in writing.
· Ability to travel up to 60% of the time, primarily within PSI Region assigned.
· Ability to relocate within PSI Region when needed. Preferably relocate to any PSI Operating Center.
· Production and supervisory experience preferably in the pre-sort, mailing, direct mail or other associated industry where familiarity with USPS requirements and/or regulations are applied preferred.
· 5 years of supervisory experience. Previous supervisory responsibilities must include interviewing, hiring, training, appraising performance; rewarding and disciplining employees; addressing complaints, solving problems and safety issues preferred.
· Bi-lingual skills, a plus. (French, Vietnamese, Spanish, Russian)
Contact Information
Company: PSI Group Inc
Contact: Sheila Smith
Email: corporatejobs@psigroupinc.com
Customer Operations Manager II-San francisco, CA
posted: September 2, 2006
Pitney Bowes Management Services is a division of Pitney Bowes, Inc., a strong company with an 80+ year history in mailing that expanded into all aspects of document management. PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people. PBMS lets customers focus on growing their businesses while our teams support their operation.
In short, we handle the administrative responsibilities of a business - managing a company's mail and distribution center, running a copy center, and more. PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services.
At PBMS, our first priority is our customers. They are our reason for being in business and we must work every day to exceed their expectations. By understanding the customers needs and delivering quality results every time, PBMS employees keep customers satisfied every day.
The Customer Operations Manager II is responsible for all aspects of the contracted site services and the on-site PBMS team. In order to achieve these objectives, the COM is expected to: achieve financial results, enhance customer satisfaction, and increase employee engagement.
Key responsibilities include:
Financial Performance
-Creates forecasts and revenue estimates
-Reviews monthly P & L statements for accuracy
-Manages expenses
-Analyzes asset performance and expenditures
Customer Satisfaction
-Meets regularly with customer contact and other member of the customer’s management team
-Recommends service enhancements based upon knowledge of customer’s business strategy
-Maximizes proprietary Quality Management utilization through service quality metrics reviews
Employee Engagement
-Demonstrates exemplary ethical conduct that establishes an atmosphere of trust and support
-Recognizes performance through fair and honest merit evaluation and rewards employees for innovation, risk-taking, excellent performance and exceptional efforts to satisfy both internal and external customers
-Coaches and counsels to create a positive atmosphere of professionalism and support; provide honest and timely feedback to employees; addresses performance issues with directness and sensitivity
-Makes fair and equitable hiring decisions that promote workforce diversity while adhering to all applicable regulations
-Oversees training and provides development opportunities
-Effectively balances resources to maximize productivity and efficiency
With the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad.
PBMS offers a competitive salary and excellent benefits including medical and dental insurance programs, paid time off, 401(k), tuition reimbursement, and more.
PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.
The ideal candidate will possess the following qualifications:
Accountability a must
Attention to detail
Excellent planning, prioritization and organizational skills
Computer proficiency in email environments, knowledge of MS Word/Excel or similar programs preferred
Strong written and verbal communication
Ability to resolve issues without management supervision; understands responsiveness
Proven leadership experience required; minimum 3 years preferred managing 15 to 25 employees
Management experience in multi-service environment; minimum 3 years preferred
Willingness to work "hands-on" in the operation
Knowledge of Mail and Receiving services
Print/Copy skills helpful but not required
Ability to take direction from manager
Will require traveling once a week to the Brisbane site
Undergraduate degree preferred
Proven experience in achieving financial goals related to revenue and profitability managing a monthly revenue
Contact: www.pb.com
National Office Services Manager - Cupertino, California
posted: September 2, 2006
POSITION DESCRIPTION
JOB TITLE: National Office Services Manager
REPORTS TO: Operations Manager
The Millennium Group, Inc. is seeking aggressive, self-motivated individuals to add to its team as Office Service Associates. This is a 20-year old privately held firm that provides facility management outsourced solutions for print/copy, mail, records management and related office support and document distribution services to professional service firms, major corporations, not-for-profit organizations, colleges, universities and hospitals. This includes on-site professional staffing, management and an array of hardware and software technologies for mail and package processing, document reproduction and printing and file imaging and storage.
KEY RESPONSIBILITIES:
•Establish direction & goals- share vision of company goals with employees; set achievable but demanding goals that are linked to the objectives of the client and Cushman & Wakefield
•Coaching & counsel – create a positive atmosphere of professionalism and support; provide honest and timely feedback to employees; address performance issues with directness and sensitivity
•Recognize & reward performance – provide fair and honest performance evaluation; reward employees for innovation, risk taking, excellent performance and exceptional efforts to satisfy both internal and external customers
•Build commitment/leadership – establish an atmosphere of trust and support; set a model for employees that reflects the highest ethics, integrity and standards of excellence
•Managing diversity – demonstrate commitment to company efforts to achieve a diverse workforce; demonstrate sensitivity in cross-cultural communications
•Judgment & decision making – make a sound and logical decisions without unnecessary delay that prove to be correct and effective
•Planning & organization – focus resources on critical needs; define plans and actions consistent with business needs; organize initiatives to achieve optimal results and critical timelines
•Quality management – demonstrate commitment and enthusiasm for quality to exceed client expectations; ensure service levels are clearly understood
•Other duties as assigned
QUALIFICATIONS:
•Undergraduate degree preferred although not required
•Proven leadership experience required; minimum 3 years preferred managing 4 to 12 employees
•Management experience in multi-service environment; minimum 3 years preferred
•Effective customer relationship building skills
•Effective written and verbal communication skills; proven analytical skills
•Excellent planning, prioritizing and organization skills
•Proven experience in high volume/fast paced Mail/Shipping & Receiving environment
•Ability to resolve issues without management supervision required
•Ability to meet employer’s attendance policy
•Computer proficiency in email environments, MS Word/Excel or similar programs
•A valid drivers license with a clean driving record is required
Please contact Merrick Colson at mcolson@tmg4mail.com
